The Chat Testing feature lets you talk directly with your agent before going live. It's like a dress rehearsal before the opening night of a play.
🎯 What can you check?
- • Whether the agent correctly understands questions.
- • Whether answers are accurate and useful.
- • Whether the tone and personality are appropriate.
- • Whether it uses the knowledge you uploaded (documents, etc.).
- • Whether it can handle complex or ambiguous questions.
There are two ways to access the test chat:
1️⃣ From the Agents page
On each agent card you’ll see a "Chat" button to the left of "Configure".
2️⃣ From the Dashboard
In the active agents table, click the "..." menu and select "Open chat".
Write your message
In the input box at the bottom, type the question or message you want to test.
Example:
What are your opening hours?
Send the message
Press Enter or click the send button.
Wait for the response
You'll see a "typing..." indicator while the agent generates the answer. It may take a few seconds.
Read and evaluate the response
Check whether the answer is correct, complete and has the right tone.
Continue the conversation
You can keep asking questions. The agent will remember the context of the conversation.
If you want to start a new conversation from scratch (without the agent remembering previous messages), use the "Reset" button at the top of the chat.
📋 When should you reset?
- • When you want to test a completely different topic.
- • If the agent got "confused" by the previous context.
- • To simulate how it will respond to new customers.
- • After changing the agent configuration.
🔄 What happens when you reset:
- • The entire message history on screen is cleared.
- • The agent forgets the previous conversation.
- • You start with a clean slate.
- • The button will show a loading animation while it resets.
✅ Your customers' FAQs
The questions you get most often in real life. Make sure the agent answers them well.
❓ Confusing or poorly written questions
Real customers don’t always write perfectly. Test with misspellings or vague phrases.
🚫 Off-topic questions
Check that the agent knows how to say it doesn’t know when asked about things it shouldn’t answer.
🔄 Contextual conversations
Test whether the agent remembers what you said earlier in the same conversation.
You: "Do you have shirts?"
Agent: "Yes, we have shirts in several colors..."
You: "And in size L?" (it should understand you're talking about the shirts)
📚 Questions about your uploaded knowledge
If you uploaded documents, check that the agent can find and use that information.
Testing is not something you do just once. It's a continuous cycle: